CommentSmart — reply to every review and comment, without writing each one from scratch

What it is

One inbox.

Reviews from Google and Facebook, and comments from your social posts, all land in one place — so nothing sits unanswered because you didn't see it.

Three tones, your choice.

For each one, CommentSmart drafts a reply three ways — Warm, Concise, or Apologetic — so you pick the tone that fits instead of starting from a blank box.

You always send it.

CommentSmart drafts and checks; it never posts on its own. You read the reply and send it under your own login, every time.

How it works

01See it — one inbox, nothing missed. A new review or comment lands in your inbox, with where it came from and what it says.

02Pick a tone — no blank box. Read the reply drafted Warm, Concise, or Apologetic, and choose the one that fits.

03Check it — caught before it goes out. CommentSmart flags anything worth a second look, like a reply that apologises too much for a small issue.

04Send it — under your own name. Copy the reply and post it yourself, under your own login. Done in about thirty seconds.

Interactive walkthrough — sample comments

It's Monday, and a manager sits down to clear a week of reviews. For the first one, CommentSmart has already drafted a reply three ways — the Warm version appears first, typed out at reading speed, with Concise and Apologetic a click away. The Apologetic one flags three apologies — too many for a missed booking — so the manager switches to Concise, checks it against what the customer actually said, copies it, and posts it to Google in about thirty seconds. CommentSmart never posts anything itself — sending is always a person, signed in as themselves.

Auto Play drives the console on its own. Click anywhere in it — or press Manual — to take over.

Open the full tool ↗

Manual Collect

Reply — pick a tone 3 tones drafted · you haven't sent one yet

Same reply, three tones — switch to compare.

Google review · R-4471 2★ · 3 days ago MARISSA T. · THE LANTERN

Booked the 7pm sitting for our anniversary and were left standing at the door for twenty-five minutes while three tables sat empty in front of us. The duck was lovely when it finally arrived but by then we had both stopped caring. The floor staff were run off their feet — this felt like a management problem, not a them problem.

Your reply — edit anything you like

0 words 0 apologies names Marissa — not published

I've read this reply in full, and I'm posting it in my own name.

Dan Ruiz · Owner

Try it — switch tones, edit the reply, tick the box, approve. Nothing here posts anywhere. Reset the demo ↺

Before and after

Before

Reviews and comments piling up across Google, Facebook and Instagram, some sitting unanswered for days because no one had time to reply well.

After

One inbox, a checked reply ready for each, posted under your own name — with any over-apologising caught before it went out.